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9236421Switch, firmware loading, TWICNY

9236359Sheath Filter with Quick DisconnectCNY

92363461.5A Fuse LiquiChipCNY

9236338Quick disconnect SetCNY

9236164Syringe block, repl. kit, RapidPlateCNY

9236153Locator Plate, Tips, pos 2, BR RPCNY

9235698Cable 24V, RCS1CNY

9235296Capillary, Dispenser head, Mounting ToolCNY

9235054Incubator Tower (65°C) BoardCNY

9234941Incubator Tower (65°C) Board DINCSCNY

9238658Cooling compressor T2178GK, 50HzCNY

9242060Adapter plate, IQ/OQ, QSCNY

9242026Repair Thermo, Depot Repair, Palm CyclerCNY

9241824Pyro Q96 MD, Full AgreementThe Full Agreement, PyM provides full service coverage for the PyroMark instrument. Costs for service visits are fully covered including travel, labor, ａnd parts. The agreement also includes one on-site inspection service, with costs for labor ａnd parts covered. With a Full Agreement, there is a response time of 2 working days.CNY

9241815Pyro Q96 ID, PM AgreementCNY

9241172anti-rotation toolCNY

9240960Cable, cLLD, pipetting system, QsymCNY

9240949Cable, y, portal, QsymCNY

9240678Bimba Rotary Actuator, APCNY

9240777CE Update, AP196/98CNY

9241773RGQ, InstallationThe Installation ａnd Introductory Training is an on-site service, conducted by a QIAGEN Service Specialist. It covers the handling of the Rotorgene-Q systems hardware ａnd trains the user on the operation of the Rotorgene software. After the training the user will be able to develop application programs, conduct a basic troubleshooting, ａnd understand the application output format.All travel ａnd labor costs ａnd well as material for the demonstration run are included. The service is documented in accordance with GMP/GLP requirements.CNY

9241763QIAgility, Full Agreement"Repair service delivery: onsite

Service response time (repair): 48 hours/2 business days

Periodic inspection/maintenance: yes, 1/agreement year

Inspection/maintenance delivery: onsite

Cost coverage for repair parts: yes, included

Cost coverage for labor: yes, included

Cost coverage for travel: yes, included

Replacement system (Loaner) or PC repair provision: not included

Transportation cost coverage: not applicable"CNY

9241372Reflector, UV lamp, EZ1aCNY

9243545QIAsymphony SP, PM Service"Service response time (repair): not applicable

Periodic inspection/maintenance: yes

Inspection/maintenance delivery: onsite

Cost coverage for Repair Parts : not included

Cost coverage for labor: yes, full coverage

Cost coverage for travel: yes, full coverage

Replacement system (Loaner) provision: not applicable

Transportation cost coverage: yes, full coverage"CNY

9243045Bracket, rear, transparent panel, QsymCNY

9242980QIArent&go - Rent out fee QS RGQ SystemCNY

9242764QS RGQ, Premium Agreement"Repair service delivery QIAsymphony SP/AS: onsite

Service response time (repair) QIAsymphony: 24 hours/1 business day

Repair service delivery RGQ: send to Regional Repair Center

Service response time (repair) RGQ: 7-10 days turnaround time

Periodic inspection/maintenance: yes, 1/agreement year

Cost coverage for Repair Parts : yes, full coverage

Cost coverage for labor: yes, full coverage

Cost coverage for travel: yes, full coverage

Replacement system (Loaner) provision RGQ: yes, included (provision time 2-3 days)

Transportation cost coverage: yes, full coverage

QIAsymphony Response Time starts when customer inquiry is received by local tech service ends when a service specialist is onsite.

- Inquiry Channel: Local Tech-Service Hotline, Mo.- Fr. 08:00-17:00 Uhr

- Call Cut-off Time: 12:00 am; on business days

- Customer Availability: maximum 2 hours phone trouble shooting to identify error ａnd spare parts

- QIAsense: Systems need to be connected to QIAsense for faster download of log files

- Software: QIAsymphony need to be updated with the latest software version

- Remote Area: 24 Hr onsite response only available for geographical areas within field service travel capability ａnd pre-12:00 delivery capability of spare parts"CNY

9242750Cooling adapter, PCR adapter, AS, QsymCNY

9242709Validation Support, 2d, EZ1The QIAGEN EZ1 Guided Validation Support service includes all travel ａnd labor charges for a site visit up to 2 days by a QIAGEN Specialist.  A QIAGEN specialist will provide an introduction to the EZ1 system ａnd the DNA Investigator silica chemistry utilized in the process, review the Handbook ａnd User Manual, ａnd practical hands-on operation.  The Guided Validation service includes experimental design consultation, internal validation documentation support, ａnd QIAGEN sponsored data templates. The QIAGEN Specialist will also aide the customer in running some samples to initiate the validation process.  Enough consumable chemistry ａnd accessories (QIAGEN or other vendors) should be purchased by the customer to cover the validation experimental design ａnd are not included in the cost of validation support.CNY

9242699QIAxcel, Full Agreement"Repair service delivery send to Regional Repair Center

Service response time (repair) 7-10 days turnaround time

Periodic inspection/maintenance: yes, 1/agreement year

Inspection/maintenance delivery: 

Cost coverage for Repair Parts : yes, full coverage

Cost coverage for labor: yes, full coverage

Cost coverage for travel: yes, full coverage

Replacement system (Loaner) provision: yes, included (provision time 2-3 days)

Transportation cost coverage: yes, full coverage"CNY